PTCL
woes
Sir: Back in
the days when the government controlled the telephone department, when phones
would be dead for days, and when the linemen charged a fortune for making your
phones work again, I got four telephones installed in my small office.
After the privatised PTCL took over, the linemen and staff
became courteous, efficient humans and phones worked for months without
trouble. I used to tell my children that PTCL is perhaps the best example of
the benefits of privatisation.
But I was wrong. For the past ten days, all four telephones have
been dead, and if it wasn’t for our cell phones, I don’t know how we could have
survived. But since we can’t send or receive faxes, our business has been badly
affected. To rub salt on my wounds, every two hours or so, I receive a call on
my cell phone and a recorded voice tells me to press 1 if my phones have been
restored or 2 if they are still dead. And PTCL has been telling me on Twitter
that they are working on the issue and the problem will be resolved soon.
Emails to PTCL’s complaint department bounce back due to the
inbox being full. I hope some big shot in PTCL reads this and does something to
solve the issue.
SHAKIR LAKHANI
Karachi
Daily Times, May 31, 2017
http://dailytimes.com.pk/letters/31-May-17/ptcl-woes
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